Dealership/Toyota screwed me BIG TIME

by **FLUXEMAG** » Mon Sep 19, 2005 3:56 pm

The dealer is small ball, I don't think they are going to help you until someone way up in Toyota customer service gets involved.

I don't think I've ever threatened to sue, that's something you just do because the threat is signalling you may not have the resources to follow thru.

by **silversurfer220** » Mon Sep 19, 2005 5:04 pm

I have several (6) files with Toyota customer service. The last one is the most serious. The dealership is un-willing to work with me, and they are deleting service files for my car, so that I cant go back and re-trace those problems. Hence, I bought a car with a pre-existing problem. Its funny though that if I call a diff dealership, those repairs show on Toyota's warranty log in the master system, but are no where to be found in my dealership's computer. I tipped toyota customer service off to this problem and they said that is very serious- serious enough that they could lose their franchise. They are going to conduct an audit. How do I know that these things have been deleted? I have been told of these repairs by my service advisors months ago, now they dont exist. hmmmm

Want to hear the BEST news? I found out via Toyota customer service that I am the SECOND owner of the vehicle that was sold to me as NEW. That would explain why the warranty was started 1 year + before I bought the car. I told that fact to the dealership and they said "its a mistake". Hmm Smart Toyota, why were all of the window stickers laying on the dash when I test drove the car?? I'm getting smarter and smarter by the day. Its to the point of ridiculous. Hard to believe that a 04 that I bought with 244 or so miles on it was a used car!

by **Astro** » Mon Sep 19, 2005 6:43 pm

What's interesting is they can sell it as a new car depending on miles. When I bought my car it had 1354 miles, the dealer tried to sell it as 'new' but DMV told them no, it has to be used. I don't know after what miles, but I guess it wouldn't matter if it was registered or not. I'm guessing DMV will only look at miles, which I don't agree with, they really should look at both.
Good luck, I hope all this pays off for you in the end. This dealership should get more than 'a slap in the hand' for something so deceiving.

by **Jackass-Jeff** » Mon Sep 19, 2005 8:43 pm

by **Jai_Jai_Binks** » Tue Sep 20, 2005 8:17 am

When i bought my 2001 solara new in 2002, i was told it was ordered for a lady in 2001, but she didn't take delivery cus she wanted a sunroof, so it sat there for 8 months...Even tho' the car was new, i was given only two years of warranty on the car! My dealership was honest and upfront about it. From what was mentioned, Smart motors screwed you on your car and if i were you i'd either talk to an attorney (or talk to those UW law school students that want to take on proborno case). Good Luck!

Website · by **Turbosolara** » Tue Sep 20, 2005 8:30 am

i agree with jeff, as long as the dealer found the chip on the windshield, they wont be responsible. it just like if they found a needle on your tire, they wont not give you warranty on the tire. because it is not a manufacture defect.

by **silversurfer220** » Tue Sep 20, 2005 12:45 pm

Well, after finding out that I am 2nd owner of the car that I was told I was the 1st owner, I gave the dealership an ultimatum. (after a long chat with a lawyer friend) Either I get a NEW car, loaded identically like mine at no additional charge to me, or I get the state of Wisconsin involved with the dept of Agriculture Trade and Consumer protection, filling for a misrepresented vehicle, which will hold NO weight in court. The dealership has until the close of business TODAY to make their decision, or I am going to proceed with legal action starting tomorrow morning. Will let you guys know what happens. Thanks

by **Jackass-Jeff** » Tue Sep 20, 2005 12:52 pm

silversurfer220 wrote:Well, after finding out that I am 2nd owner of the car that I was told I was the 1st owner, I gave the dealership an ultimatum. (after a long chat with a lawyer friend) Either I get a NEW car, loaded identically like mine at no additional charge to me, or I get the state of Wisconsin involved with the dept of Agriculture Trade and Consumer protection, filling for a misrepresented vehicle, which will hold NO weight in court. The dealership has until the close of business TODAY to make their decision, or I am going to proceed with legal action starting tomorrow morning. Will let you guys know what happens. Thanks

Awesome mad! I'm glad you did that. It shows idiot dealer, as you mentioned, why they are idiot dealers. Assuming it's one of those small dealers, Toyota may revoke the owner's right to sell Toyotas (if this isn't the first time)... you can probably at least get a few people canned. hahahaha

Good luck!!

by **silversurfer220** » Tue Sep 20, 2005 4:23 pm

AAAAAhhhhhhh. Just ran a carfax on my car. Its not what was contained in the carfax that alarmed me, but the fact that MY CAR with MY VIN is listed as one of the "Carfax HOT listings" - (vehicles for sale). WTF?????????

by **SC V6** » Tue Sep 20, 2005 4:26 pm

probably because so many people (dealership people) have been looking it up trying to either hide things or something.. I dunno

by **SC V6** » Wed Sep 21, 2005 1:43 pm

how did this turn out.. im super curious

by **silversurfer220** » Thu Sep 22, 2005 4:40 pm

Well, I am still arguing with the dealership, and they seem to want to do nothing. Supposedly, they are calling Toyota to get the warranty start date set to when I bought the car, not 1 year before I bought it. I am soooooo frustrated with them now. They dont seem to want to get me out of the car, they don't seem to want to buy it back, and the stance that I had, being a 2nd owner holds no weight. I guess the car was "sold" in Toyota's sense because the buyer financed it, and then didnt take delivery of it, so thats where the problem came in- he wanted more for his truck, so he didnt take the car. I am going to hold onto the car for now, deal with its problems and hope that something happens so that I can SUE SUE SUE. Maybe then they will believe that the car has a problem. Honestly, I went to about 30 diff car lots and right now, there really isnt a ton of stuff out there that I want. Sure, I'd love a G35 coupe, but its not a smart decision up here with lots of snow. I'm gonna hold onto the Toyota for a little bit, pay it down and dump it. Toyota and my dealership will have to deal with me on the back end, especailly since I told 3 of their prospective customers how they dont stand behind their product and dont perform warranty work when its brought in for service, and they lost 3 sales- 2 Sequoias and 1 Solara. I'm sure that hurt a little. I was waiting to speak with the GM and the receptionist asked why I looked sooo frustrated and I told her- then 4 diff groups of people proceeded to just walk out of the dealership and say "I can't believe they would treat you like that and not fix your car".

by **Jackass-Jeff** » Thu Sep 22, 2005 6:38 pm

by **biggie** » Fri Sep 30, 2005 6:56 pm

And you think you got screwed by Toyota...poor guy

. Well, back in February my '05 4Runner Limited caught fire and exploded on my driveway. Toyota claimed no responsibility for nearly burning down my house as well. I lost 12K in the end - truck was written off so I bought an Infiniti FX45...never been happier!!! F*** Toyota (still have my '04 'boat' V6 sport though, and I ain't too happy with it either)

Dealership/Toyota screwed me BIG TIME

It keeps coming

Aaaaaahhhhhh!!!

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