Clifton Park Toyota (NY) Outright Lied
Where to begin. First off, they no nothing about the vehicles they sell. I ordered an 06 Solara and was told 2 weeks. It was more than a month and the sales person told me the cars come from japan. Oh really, I said, I'm pretty sure they are made in KY. Nope, I'm wrong she says. Yeah, right. Anyway, just because the sales staff is qualified for the special olympics doesn't reflect on the quality of the vehicles, so I roll my eyes and press on.
I get the car and it runs as it's supposed to, quiet and smooth. A week later I notice a valve tapping sound (650 miles on car). Take it to the dealer. Explain the noise. They call back with "NPF". I was told it sounded the same as another V6 solara they compared it to. OK, I'll come in and listen for myself. I go to the dealer and listen to my car and another 3mz solara. Definate sound difference. I point out the obvious and explain that I have built engines and am a mechanical engineer (don't jerk me around). Nope they sound the same the service manager says. He then tires to feed me the line that the engine is totally redesigned for this year and the pistons are different. He went so far to say that the 3mz-fe is totally new and this is the first year they are out. Finally they admit it sounds louder and want to wait till the first oil change before messing with the engine. I go home and call the Toyota complaint #. I make a case and state the dealer admits a problem and will not fix it and will not document the problem. Since calling Toyota directly, the service manager changed his mind and now states I AGREED the engine sounds the same as a "like vehicle" and that he explain to me that the pistons were redesigned to the Toyota rep. Toyota immediately gets a call from me and records my statement about the service manager lying to me and making a false invoice.
The second week I owned the car it had to get flat bed TOWED to the dealer because the # 1 shift solenoid went bad in the trans. I, again, state that the engine still makes the tapping noise. Nothing happens, they said we are not going to look at it (engine noise). If I want, the toyota rep can come there next month to look at the car. Toyota, in the mean time, never gets back to me about my complaint.
The arrogance of the delaership is amazing. I see, from reading posts around here, this is normal for toyota dealers and toyota. 3 co-workers and a family friend will not be buying toyotas now. I never said not to buy a toyota to them, they simply do not want to be treated poorly by a dealer and realize toyota vehicles are no better than anything else on the road. I have grown up with toyotas (88 celica GT and 91 GT). They were excellent vehicles, too bad toyota is nothing of what it used to be. I'll be looking at an altima 3.5 in 3 years as a replacement (if they still make them).
I get the car and it runs as it's supposed to, quiet and smooth. A week later I notice a valve tapping sound (650 miles on car). Take it to the dealer. Explain the noise. They call back with "NPF". I was told it sounded the same as another V6 solara they compared it to. OK, I'll come in and listen for myself. I go to the dealer and listen to my car and another 3mz solara. Definate sound difference. I point out the obvious and explain that I have built engines and am a mechanical engineer (don't jerk me around). Nope they sound the same the service manager says. He then tires to feed me the line that the engine is totally redesigned for this year and the pistons are different. He went so far to say that the 3mz-fe is totally new and this is the first year they are out. Finally they admit it sounds louder and want to wait till the first oil change before messing with the engine. I go home and call the Toyota complaint #. I make a case and state the dealer admits a problem and will not fix it and will not document the problem. Since calling Toyota directly, the service manager changed his mind and now states I AGREED the engine sounds the same as a "like vehicle" and that he explain to me that the pistons were redesigned to the Toyota rep. Toyota immediately gets a call from me and records my statement about the service manager lying to me and making a false invoice.
The second week I owned the car it had to get flat bed TOWED to the dealer because the # 1 shift solenoid went bad in the trans. I, again, state that the engine still makes the tapping noise. Nothing happens, they said we are not going to look at it (engine noise). If I want, the toyota rep can come there next month to look at the car. Toyota, in the mean time, never gets back to me about my complaint.
The arrogance of the delaership is amazing. I see, from reading posts around here, this is normal for toyota dealers and toyota. 3 co-workers and a family friend will not be buying toyotas now. I never said not to buy a toyota to them, they simply do not want to be treated poorly by a dealer and realize toyota vehicles are no better than anything else on the road. I have grown up with toyotas (88 celica GT and 91 GT). They were excellent vehicles, too bad toyota is nothing of what it used to be. I'll be looking at an altima 3.5 in 3 years as a replacement (if they still make them).
Last edited by jth877 on Tue Dec 20, 2005 12:09 pm, edited 1 time in total.
- jth877
- Just Licensed SolaraGuy
- Posts: 29
- Joined: Fri Nov 18, 2005 10:23 pm
- Location: Albany, NY