Avoid Stevens Creek Toyota
We negotiated a very good deal on 7/20/05 for a 2005 Camry LE V6. Signed the contract. But did not complete all the paper work as we did not furnish the insurance on time. So we agreed that we would bring a cashier check the following day and insurance to pick up the car.
Today we went to the dealership happliy to pick up the new car for my mother in law. Upon inspection we found out that the car has been damaged (minor, but it will require to be repainted). Of course we refused. Why would anyone want to buy a car that needs to have body part repainted (however minor it is).
We asked the dealer to give us another car on the lot with same option. The dealer refused. Instead for the next hour and half keeps on forcing us to take the damaged car. They keep on stating that the DMV paper work has been sent, they can't take the car back and give us a replacement (which is a lie, since you can't submit DMV paperwork without proof of insurance).
After three high-pressure attempt to force the damaged car down my throat (which we refused). We were told the leave that we are no longer worthy of a customer to Stevens Creek Toyota.
When does the dealer has the right to force a damaged car down the customer's throat? When does the dealer blow off customer with cashier check in hand, signed contract on the other? Especially when the customer is not at fault? It's not my fault that the dealer did not put the car in safe place and the car got damaged.
Why should i take damaged goods (no matter how minor it is)? Why can't I ask for another car that they had on the lot (same color, options i wanted)?
Anyway, STAY AWAY FROM STEVENS CREEK TOYOTA
Today we went to the dealership happliy to pick up the new car for my mother in law. Upon inspection we found out that the car has been damaged (minor, but it will require to be repainted). Of course we refused. Why would anyone want to buy a car that needs to have body part repainted (however minor it is).
We asked the dealer to give us another car on the lot with same option. The dealer refused. Instead for the next hour and half keeps on forcing us to take the damaged car. They keep on stating that the DMV paper work has been sent, they can't take the car back and give us a replacement (which is a lie, since you can't submit DMV paperwork without proof of insurance).
After three high-pressure attempt to force the damaged car down my throat (which we refused). We were told the leave that we are no longer worthy of a customer to Stevens Creek Toyota.
When does the dealer has the right to force a damaged car down the customer's throat? When does the dealer blow off customer with cashier check in hand, signed contract on the other? Especially when the customer is not at fault? It's not my fault that the dealer did not put the car in safe place and the car got damaged.
Why should i take damaged goods (no matter how minor it is)? Why can't I ask for another car that they had on the lot (same color, options i wanted)?
Anyway, STAY AWAY FROM STEVENS CREEK TOYOTA
- krispykreme
- Just Licensed SolaraGuy
- Posts: 8
- Joined: Mon Oct 11, 2004 3:10 pm
- Location: fremont, CA