Dealership at Irvine, California
I got my 04 Solara V6 SLE brand new last year and now the sunroof doesn't open at all. I have dealer look into it.
First, they ordered a new sunroof and told me to come back when the parts arrived. Okay so I waited.
Second visit, when sunroof arrived, I left the car at the dealer and got a call later that they need to order the rail as well...so I went back and pickup the car.
Third visit, when rail arrived, I left the car with assurance that this is it. I got a call later that they have to take the whole backwindow off in order to install/replace the sunroof. I was in shock...WHY? I do not know how sunroof gets install/replace. Anyway, there isn't anything I can do so I trust them to do whatever it takes to fix it.
The next day, I got a call from dealer, saying they need extra day because they run in to difficulty installing the sunroof...now I am pissed. Isn't dealer suppose to be professional? How can they *RUN* into problem???
Right now the car is still at dealer. Besides asking them for a complete checklists on what was done to my car and what problem they run into, I do not know what else to do...
If anyone have any suggestion on what I need to watch out for, please let me know...I love my car, it is only a year old and I don't like the fact it has been taking apart by professional and *run* into problems....
Thanks a lot!
acfan@hotmail.com
First, they ordered a new sunroof and told me to come back when the parts arrived. Okay so I waited.
Second visit, when sunroof arrived, I left the car at the dealer and got a call later that they need to order the rail as well...so I went back and pickup the car.
Third visit, when rail arrived, I left the car with assurance that this is it. I got a call later that they have to take the whole backwindow off in order to install/replace the sunroof. I was in shock...WHY? I do not know how sunroof gets install/replace. Anyway, there isn't anything I can do so I trust them to do whatever it takes to fix it.
The next day, I got a call from dealer, saying they need extra day because they run in to difficulty installing the sunroof...now I am pissed. Isn't dealer suppose to be professional? How can they *RUN* into problem???
Right now the car is still at dealer. Besides asking them for a complete checklists on what was done to my car and what problem they run into, I do not know what else to do...
If anyone have any suggestion on what I need to watch out for, please let me know...I love my car, it is only a year old and I don't like the fact it has been taking apart by professional and *run* into problems....
Thanks a lot!
acfan@hotmail.com
- acfan
- Just Licensed SolaraGuy
- Posts: 3
- Joined: Tue Sep 27, 2005 7:02 pm