United = FAIL
I know it's not car related but it's a Service rant.
United airlines will never have my or my gf's business again.
Gf was going back to Hong Kong on sunday. Had to book two different companies to save money. United from Cedar Rapids to Chicago and Korean Air from Chicago to Seoul to Hong Kong. The United flight was delayed 3 times during sunday due to schedualed repairs. She missed her flight with Korean Air in Chicago. I picked her up from the Cedar Rapids airport and called Korean Air. The next flight they could get her on is wednesday. Ok, no big deal. I call United to change the flight to wednesday for chicago. $150 service charge... Since the flight was NEVER cancelled only delayed, they charge $150 to switch the flight day since she could have taken a different flight that day to chicago.
YEA RIGHT! Like I'm gonna let my gf stay in chicago for 4 days till her next flight. So I paid the $150 in protest.
On top of that, her baggage was missing. I called in a claim and they told me the bag was on it's way to Chicago on sunday at 4:00pm, 10min before I called. They said they would ship it back and call when they have it at the Cedar Rapids airport. Ok, no big deal right? I wait and wait... Here comes monday and no call. I call and they tell me it's on its way to Chicago at 11:30am... BULLSH*T. I check the flights leaving CR airport and the flight number isn't leaving, infact it's the same flight that was down for repairs! THE DAMN JET NEVER LEFT!!!!
United NEVER cancelled the flight so they didn't have to give back money to their customers and could charge the people who had to reschedual for another day... All they did was call it delayed.
On top of that, sunday they treated my gf like crap. Telling her, "What do you want me to do about it?" When she said, "I missed my Korean flight in chicago." She sat and the airport for 6 hours and they didn't offer her any food or drink for not having a backup jet(or a different flight) when they knew they had schedualed repairs.
Yes, I'de rather have the jet fixed and not see her crash but not having some sort of backup plan is BS.
Needless to say, I went back to the CR airport to get the bag.
I want to wipe my ass with $150, one dollar bills and mail it to them. I REALLY do right now... I need a bottle of bacardi...
United airlines will never have my or my gf's business again.
Gf was going back to Hong Kong on sunday. Had to book two different companies to save money. United from Cedar Rapids to Chicago and Korean Air from Chicago to Seoul to Hong Kong. The United flight was delayed 3 times during sunday due to schedualed repairs. She missed her flight with Korean Air in Chicago. I picked her up from the Cedar Rapids airport and called Korean Air. The next flight they could get her on is wednesday. Ok, no big deal. I call United to change the flight to wednesday for chicago. $150 service charge... Since the flight was NEVER cancelled only delayed, they charge $150 to switch the flight day since she could have taken a different flight that day to chicago.
YEA RIGHT! Like I'm gonna let my gf stay in chicago for 4 days till her next flight. So I paid the $150 in protest.
On top of that, her baggage was missing. I called in a claim and they told me the bag was on it's way to Chicago on sunday at 4:00pm, 10min before I called. They said they would ship it back and call when they have it at the Cedar Rapids airport. Ok, no big deal right? I wait and wait... Here comes monday and no call. I call and they tell me it's on its way to Chicago at 11:30am... BULLSH*T. I check the flights leaving CR airport and the flight number isn't leaving, infact it's the same flight that was down for repairs! THE DAMN JET NEVER LEFT!!!!
United NEVER cancelled the flight so they didn't have to give back money to their customers and could charge the people who had to reschedual for another day... All they did was call it delayed.
On top of that, sunday they treated my gf like crap. Telling her, "What do you want me to do about it?" When she said, "I missed my Korean flight in chicago." She sat and the airport for 6 hours and they didn't offer her any food or drink for not having a backup jet(or a different flight) when they knew they had schedualed repairs.
Yes, I'de rather have the jet fixed and not see her crash but not having some sort of backup plan is BS.
Needless to say, I went back to the CR airport to get the bag.
I want to wipe my ass with $150, one dollar bills and mail it to them. I REALLY do right now... I need a bottle of bacardi...
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no_escape - SolaraGuy Driver
- Posts: 609
- Joined: Wed Dec 05, 2007 10:38 pm
- Location: Iowa: The Land of Slipknot