S/C help please!!!!

[AZBRAT]

Hello everyone!

I think toyota is tryin to pull a fast one on me, cuz I'm female.... check this out..
I took my Solara in today to have an oil change and supercharger check-up. The lil dude there told me that my pulley is about to bust and I need a new one. There is a 12 month warranty on the SC, and when I told him this, he says he doesnt know if the pulley is part of the SC or not and he gave me a part number. (How could an installer not know if it's part of the original engine or part of the supercharger????)Is it just me or is this guy being totally shady? I just had it installed in the end of January. So could someone please tell me how this pulley could already need to be replaced? Any advice would be extremely appreciated.

thanks in advance!

[Yanks0114]

The dealer is trying to rip you off. First of all, whats wrong with the pulley. I think thats absolute crap. The pulley should be covered anyways

[AZBRAT]

The dealer is trying to rip you off. First of all, whats wrong with the pulley. I think thats absolute crap. The pulley should be covered anyways

all he would tell me is that it was breaking and not drivable cuz it could snap at any minute. When asked what would have happened to it for it to wear out that fast, he said he didnt know.... I just dont understand how he could not know the diff between the TRD and the oem stuff...

when I had them put in the SC I had left the packet of installation instructions at home, shouldn't of they been able to install it without me bringing the instructions to them?

[cdssolara]

The dealer is trying to rip you off. First of all, whats wrong with the pulley. I think thats absolute crap. The pulley should be covered anyways

all he would tell me is that it was breaking and not drivable cuz it could snap at any minute. When asked what would have happened to it for it to wear out that fast, he said he didnt know.... I just dont understand how he could not know the diff between the TRD and the oem stuff...

when I had them put in the SC I had left the packet of installation instructions at home, shouldn't of they been able to install it without me bringing the instructions to them?

Was he talking about the pulley, or the belt? If he said it was ready to "snap", it sounds like he means the belt. Did he show you what he was talking about? This sounds a little strange to me.

[Yanks0114]

very good point cdsolara. Now it makes a lot more sense if it was the belt. I don't know if thats under warranty.

[impactX]

Go to another dealer and have them take a look at that...

[Mole]

the mech who said the "pulley" may snap at any moment proves his knowledge about engines that have been modified.

i have a buddy that is a chevy mech and he knows his stuff. but time when aftrmrkt stuff occurs he has no clue, gets SO positive that he is right about some things, but turns out he is most of the time wrong.
in your case i'm sure your belt, pulley and everything else is fine.
but it will not hurt to check some points out yourself. check the belt from time to time for rips, tension (should be ok if you have dynamic tensioner) idle pullies, etc.

[Flipside909]

Predatory service department preying on female Toyota owners.

[AZBRAT]

thanks everyone for your input!!

cdssolara, hey specifically said "the pulley" but after any conversation with him, it wouldn't surprise me if he was talking about a belt.

It's quite obvious that he didn't take me seriously , no matter how hard I stood my ground because I had my dad call him... hehehe... my dad got the same run around, BUT... its amazing how he was suddenly able to confirm that it was a S/C part and ordered this pulley from TRD, when he had told me he couldn't until Tuesday and wasn't sure if it OEM or not. (LOL, how ironic is it that I just finished up my summer class in biz ethics..)

if it is in fact a pulley, how could it already need to be replaced? I mean, am I going to have to replace pulley's after so many miles? Is it possible that they did something wrong when they installed it? I'm still a newbie with all this stuff, which I'm sure is quite obvious.. I'll be learning real quick though!

sorry for the book!
thanks in advance again!!

[swimshady906]

if the pully needs to be replaced and for some reason isn'd covered under the warrenty ... try to get a better one??

[DavPak]

coming from someone who knows:
as long as the supercharger was purchased and installed by a toyota dealer, it carries a 12month/12,000 mile Service and Parts warranty. call the dealer, remind him of this. they may ask you to produce receipts to prove this.

[AZBRAT]

i will NEVER take my car back to another dealership for service EVER again. I am so f'n pissed off now. The guy there just told me that they ordered the "upgraded pulley" part and that he has no idea when the part could come in, it could either come in 2 days from now or 5 days from now and that I should call TRD directly if I want to know. what in the world am I suppose to do without a car for another 5 days? Does anyone have OR know of a number that I can call TRD directly? I'm looking on their website and I can't find one. I think it's B.S. that he can't get an answer. He gave me a part number of 0060217620-340 I tried finding that number the other nite, but I couldn't. Anyone know what exactly this part is?? My Dad basically told me that this is what I get for putting in a S/C... how rude!

thanks in advance!!!

[cdssolara]

i will NEVER take my car back to another dealership for service EVER again. I am so f'n pissed off now. The guy there just told me that they ordered the "upgraded pulley" part and that he has no idea when the part could come in, it could either come in 2 days from now or 5 days from now and that I should call TRD directly if I want to know. what in the world am I suppose to do without a car for another 5 days? Does anyone have OR know of a number that I can call TRD directly? I'm looking on their website and I can't find one. I think it's B.S. that he can't get an answer. He gave me a part number of 0060217620-340 I tried finding that number the other nite, but I couldn't. Anyone know what exactly this part is?? My Dad basically told me that this is what I get for putting in a S/C... how rude!

thanks in advance!!!

What does he mean by an upgraded pulley? The pulley that comes with the supercharger is a 3.2" pulley that provides 4 psi (lbs. per sq. inch) of boost. When people on this forum refer to an upgraded pulley, they are talking about a smaller pulley that provides more boost. Using these types of pulleys void the supercharger's warranty. I'm sure this isn't what he means, but the fact that he's using this terminology indicates that he doesn't really know what he's talking about.

By the way, no offense intended, but do you know what the pulley is, and what it does? If you don't, it's probably making it more difficult for you to communicate with this guy.

[AZBRAT]

What does he mean by an upgraded pulley? The pulley that comes with the supercharger is a 3.2" pulley that provides 4 psi (lbs. per sq. inch) of boost. When people on this forum refer to an upgraded pulley, they are talking about a smaller pulley that provides more boost. Using these types of pulleys void the supercharger's warranty. I'm sure this isn't what he means, but the fact that he's using this terminology indicates that he doesn't really know what he's talking about.

By the way, no offense intended, but do you know what the pulley is, and what it does? If you don't, it's probably making it more difficult for you to communicate with this guy.

This is where my confusion lays, thats why I put in quotes what he was supposedly referring to, I cant understand why I would need an upgraded pulley, dang, even a new pulley, it makes no sense. I know that smaller pulleys create more boost and that it voids the warranty. Maybe I need to talk to his manager.

My knowledge is very basic of how everything works. All that I know is that the pulley is what makes the s/c work, spin, however you want to put it. I'm not offended, you're right, I hold little knowledge. But with or without the knowledge, why does he have to give me the run around and be such a pain in the butt? I cant believe his ability to order and receive a part relies on what I know. This is just so super frustrating, u know...

I do appreciate your constructive criticism. thank you for your replies!

[DavPak]

the reason he is giving you the 'run around' is b/c TRD gives dealerships the 'run around'
they are notoriously terrible, customer service wise and some toyota dealers refuse to deal with them. this is why the service advisor you spoke with knows NOTHING about the TRD upgrades to your car. trust me, he has no clue when that part may be in. TRD can't even give him an ETA on when that part will be in. they simply suck to deal with.
TRD's phone # is 888-551-2929
don't be surprised if they won't give you many answers since you're not calling from (or work for) a dealer.
i wish i could help you more, but its in TRD's hands now. good luck!