ahhh..thanks! my coworkers always joke in work that if they broke down they'd wanna get me..they say i'm too nice to my customers..lol..like that's a bad thing! really..i mean i can't really say that i blame the people for yelling (although some people you just wish you could track down and strangle them till they have no life left in them!). I don't see any reason to yell back at them, it just upsets them more..i don't like to hang up w/ the customer thinking that i'm a bi*ch or that i'm not trying to help them..they can think what ever they want about me, but i don't want them to think that i'm not gonna do all that i can for them. back to my theory on customer serv reps..be nice to them! if you get someone like me i'll take care of you if you're nice!
omg...thanksgiving i had the worst call.i felt so bad! lady in brooklyn locked her keys in her car on the corner of two roads..no one was around, nothing was open, she's calling from a payphone, in a skirt, in minus degree weather. i got a 45min eta and she was so nice and was so cold to the point where she couldn't think..i attempted to convince the police to send a crusier to her so she could at least sit in it, but you know ny..it was no use...i tried calling some of her family for her since all her money was in the car, but i couldn't get a hold of her. the poor thing..i felt so bad..so i talked to her for a while cause she really didn't wanna hang up..i think talking on the phone gave her something to keep her mind off the cold. eventually tho, i had to hang up, we're emergency roadside, so i can't stay on the phone forever. she was so nice..she was like "omg! thank you so much..just talking to me made me feel so much better!"...ahh..kill me! i felt bad after like i should called more tow facilites to see if i could find a better time...later in the day i kept wondering if everything worked out, but i had no # to call her back
take it as a lesson! lol